MAXQDA Tailwind The latest member of our AI product family
MAXQDA

Privacy Statement

Last update: 20 January 2025

Introduction

The purpose of this privacy policy is to inform you as a user about the collection of personal data on this website. We therefore attach great importance to presenting all essential information on the protection of your data as transparently as possible. However, should there be any ambiguities, questions or need for clarification, please do not hesitate to contact us.

A. Responsible Entity

The responsible entity within the meaning of the General Data Protection Regulation (Art. 4(7) GDPR) and the other national data protection laws and data protection regulations is:

VERBI – Software. Consult. Social Research. GmbH
Invalidenstraße 74
10557 Berlin
info@maxqda.com
German full provider identification: www.maxqda.com/legalinfo

The data protection officer of VERBI GmbH can be contacted at kontakt@datenschutzrechte.de.

These contact details are therefore relevant for all questions of a data protection nature relating to this website and for all data protection claims on your part.

B. Collection and storage of personal data when visiting our website

Below we inform you about the processes relevant to data protection law that take place when you visit our website.

1. Cookies

We use cookies on our website. Cookies are small text files that are stored on the device you use to access our website. We use different categories of cookies, including essential cookies, functional cookies, cookies for displaying external media and marketing cookies.

  • Essential cookies are necessary to ensure the basic functionality of the website.
  • Functional cookies are used to track user behavior on our website to improve its functionality.
  • Marketing cookies are used to display interest-based advertising.
  • External media cookies are used to display external media such as videos or maps.

The legal basis for the use of essential cookies is Article 6(1)(f) GDPR, i.e. our legitimate interest in providing a functioning website. The legal basis for the use of other cookies is Article 6(1)(a) GDPR, which requires your consent. We will not set non-essential cookies without your consent, and you can withdraw your consent at any time with effect for the future via the link provided. You can also deactivate all non-essential cookies via the opt-out link provided or via your browser settings. Please note that disabling cookies may limit or completely disable the functionality of the website.

2. Logfiles

Each time you visit our website, we automatically collect data and information from the computer system you use to access the website.

The following data is collected:

  1. information about your browser type and the version used
  2. information about your operating system
  3. information about your internet service provider
  4. date and time of your access
  5. websites that are accessed by your system via our website
  6. your IP address (possibly in anonymized, shortened form)

When processing this data, we do not draw any conclusions about your person. Neither a personal evaluation nor an evaluation of the data for marketing purposes or profiling takes place.

Your data will be deleted as soon as you leave our website and the respective session has ended. Your IP address will be anonymized no later than thirty days after the end of your visit to our website.

This data is not stored together with your other personal data. The legal basis for the temporary storage of this data is Art. 6 para. 1 lit. f GDPR. Both the collection of the data and the storage of the data in log files are absolutely necessary for the provision and operation of our website.

3. Website Analysis

We use software for website analysis on this website. This is software that collects and analyzes data about the behavior of visitors to our website. This information helps us to improve the user-friendliness of our website and to take targeted marketing measures. We use the following software. The legal basis for the processing of your personal data in connection with our website analysis is Article 6(1)(f) GDPR, as our legitimate interest is to analyze the use of our website in order to improve our website and our offer.

Google Analytics

We use the “Google Analytics” service to analyze our website. This is a web analysis service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Google Analytics uses cookies, which are stored on your computer and enable website usage to be analyzed. Data about the use of the website is collected, analyzed and stored. This includes, among other things

  • Browser information
  • Device type and operating system
  • Source of origin of the user
  • Time spent on the website
  • Interactions on the website (e.g. clicks, page views)

Google uses this data to compile reports on website activity and to provide other services relating to website activity and internet usage. Google Analytics uses cookies to collect this information and transfer it to Google servers in the USA. The cookies are stored for a maximum period of 14 months. With regard to the transfer of data to the USA, we would like to point out that Google is a company based in the United States. The European Union has issued an adequacy decision (EU-U.S. Data Privacy Framework) that regulates the transfer of personal data to the USA. Google has undertaken to comply with the data protection provisions of the U.S. Data Privacy Framework and has been certified accordingly.

The data collected by Google Analytics may be passed on to third parties by Google if this is required by law or if third parties process the data on behalf of Google.

You can prevent the use of cookies by Google Analytics by making the appropriate settings in your browser. Please note, however, that this may impair the full functionality of our website. In addition, Google offers a browser add-on that prevents data collection by Google Analytics: https://tools.google.com/dlpage/gaoptout?hl=en.

We have concluded a data processing agreement with Google that ensures the protection of the data of our website visitors and prohibits unauthorized disclosure to third parties. Further legal information on Google Analytics can be found at https://policies.google.com/privacy?hl=en&gl=en and at https://policies.google.com/technologies/partner-sites?hl=en.

Matomo

We also use the “Matomo” service for page analysis. This software enables us to create pseudonymized user profiles and use cookies. Pseudonymized actions such as entry and exit pages, device types, operating system versions, browsers, etc. are collected.

The following data is stored and transmitted in the cookies:

  • Browser type/version and operating system used
  • Date and time of the server request
  • Website visits (title, URL) as well as previous websites (referrer URL)
  • Number of visits to our site
  • Region from which you accessed the internet
  • Websites accessed by your system via our website

This does not affect your IP addresses or other data that allow the data to be assigned to you. Your IP address is pseudonymized immediately after processing and before it is stored. This data is not stored together with your other personal data. Raw data that is older than 90 days is automatically deleted. The software is operated on our servers and therefore the data collected is not transmitted to third parties.

4. Improving the user-friendliness of our website

We use the Clarity service on our website. This service is operated by Microsoft Privacy, Microsoft Corporation, One Microsoft Way, Redmond, Washington 98052, USA. Clarity is a Microsoft tool with which we can detect usability problems on our website. Clarity records user interactions on our website, e.g. how the page was rendered and what interactions the user had on your website, such as mouse movements, clicks, scrolling, etc. The data is deleted after three months. The legal basis for data processing is Art. 6 para. 1 lit. f) GDPR. Correcting errors on our website and increasing user-friendliness is a legitimate interest in terms of data protection.

Further information can be found in Microsoft’s privacy policy: https://www.microsoft.com/en-US/privacy/privacystatement. Here you can find out which data is processed via Clarity: https://docs.microsoft.com/en-us/clarity/clarity-data.

We use the Unbounce application to improve the pages of our website based on visitor information. Unbounce is offered by Unbounce Marketing Solutions Inc, 500-401 West Georgia St. Vancouver, BC, Canada.

With this application, we store your IP address, browser signatures, operating system, device type and the time of your visit to our website. Further information can be found in unbounce’s privacy policy: https://unbounce.com/privacy/. The data is processed exclusively within the EU. We use this service on the basis of our legitimate interests (i.e. interest in the analysis, optimization and economic operation of our online offer within the meaning of Art. 6 para. 1 lit. f. GDPR). The above-mentioned data is transferred to this company as part of order processing in accordance with Art. 28 para. 3 sentence 1 GDPR.

5. Marketing

We use various marketing measures to promote our offers. The use of the following services is necessary for the promotion of our offer and the optimization of advertising measures in accordance with Art. 6 para. 1 lit. f GDPR.

FACEBOOK

We also use an advertising measure of the Facebook network, the so-called “Facebook pixel”. This is operated by Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. This is a script (“pixel”) that we use on our website. If you are logged in to the Facebook Ireland Ltd. website when you visit our website, Facebook Ireland Ltd. can recognize that you have visited our website. This allows advertisements to be displayed on the Facebook Ireland Ltd. network in a more targeted and thus more interest-oriented manner. It also allows us to track whether and which users were directed to our website when they clicked on an advertisement on the Facebook Ireland Ltd. network. We process the following personal data through this service:

  1. Facebook User ID
  2. IP address
  3. Facebook cookie information
  4. pixel ID
  5. social media friend network
  6. usage data/user behavior
  7. views and interactions with content and ads and services
  8. content viewed
  9. device information
  10. success of marketing campaigns
  11. transaction information
  12. geographic location
  13. cookie ID
  14. information from third-party sources

We cannot guarantee that Facebook will also process the data in the USA. In this case, an adequate level of data protection is ensured by the use of standard contractual clauses of the EU Commission within the meaning of Art. 46 para. 2 lit. c) GDPR (https://www.facebook.com/help/566994660333381?cms_id=566994660333381).

The purpose and scope of the data collection and the further processing and use of the data by Facebook Ireland Ltd. as well as your rights in this regard and setting options to protect your privacy can be found in the data protection information (https://www.facebook.com/about/privacy/) of Facebook Ireland Ltd. You can make your own settings for the advertisements on Facebook: https://www.facebook.com/settings?tab=ads.

You can prevent the collection of data (opt-out) via the following links to third-party sites, among others: NAI – http://optout.networkadvertising.org/ or EDAA http://www.youronlinechoices.com/uk/your-ad-choices/.

BING

We use Bing Ads Universal Event Tracking (UET), a service of Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA, to draw attention to our attractive offers with the help of advertising material on external websites. We can determine how successful the individual advertising measures are in relation to the advertising campaign data.

This only provides us with information on the total number of users who have clicked on such an advertisement. No IP addresses are stored and no personal information about the identity of our users is disclosed. If you access our website via a Bing ad, Bing Ads will store a cookie on your PC. These cookies generally lose their validity after 90 days and are not intended to identify you personally. The unique cookie ID, number of ad impressions per placement (frequency), last impression (relevant for post-view conversions) and opt-out information (marking that the user no longer wishes to be addressed) are usually stored as analysis values for this cookie.

If you are registered with a Microsoft service, Microsoft can assign the visit to your account. Even if you are not registered with Microsoft or have not logged in, there is a possibility that the provider will find out your IP address and store it.

In connection with Bing Ads Universal Event Tracking (UET), we use the “Bing Ads Remarketing” application. This is a procedure with which we can address you again in the Microsoft advertising network. This application allows our advertisements to be displayed to you when you continue to use the Internet after visiting our website, enabling Microsoft to determine your previous visit to our website. According to Microsoft, the data collected as part of remarketing is not merged with your personal data, which may be stored by Microsoft. In particular, Bing Ads Remarketing also uses pseudonymization.

The legal basis for processing is your consent in accordance with Art. 13 para. 1 no. c) GDPR. If you do not want the aforementioned data to be collected and processed via BingAds, you can refuse your consent or withdraw it at any time with effect for the future.

The personal data is stored for as long as it is required to fulfill the purpose of processing. The data is deleted as soon as it is no longer required to achieve the purpose.

As part of processing via BingAds, data may be transferred to the USA. The security of the transfer is ensured by so-called standard contractual clauses, which guarantee that the processing of personal data is subject to a level of security that corresponds to that of the GDPR. If the standard contractual clauses are not sufficient to establish an adequate level of security, consent will be obtained from you in advance in accordance with Art. 49 para. 1 lit. a GDPR as part of the Usercentrics consent management system.

GOOGLE

We use the Google Ads marketing service on this website. This service is provided by Google Inc (https://about.google/intl/eng/) (Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland).

This service enables us to place advertisements for our content in a more targeted manner and to evaluate them according to your interests. This is done through the use of cookies that are stored on your computer system if you have come to our website via a Google advertisement (so-called conversion cookie). This makes it possible to track from which page you have been redirected. However, the service is not intended to identify you personally. Your data may be transferred to a server in the USA and stored there. These servers are operated by Google Inc., USA, so that a transfer of data to the USA cannot be ruled out. An adequate level of data protection is guaranteed by the use of standard contractual clauses of the EU Commission within the meaning of Art. 46 para. 2 lit. c) GDPR.

If you do not wish to participate in the tracking process, you can also refuse the setting of a cookie required for this – for example, by using a browser setting that generally deactivates the automatic setting of cookies. You can also deactivate cookies for conversion tracking by setting your browser to block cookies from the domain www.googleadservices.com. You can find Google’s privacy policy on conversion tracking here: https://services.google.com/sitestats/en.html.

You can prevent the collection of data (opt-out) via the following link: https://adssettings.google.com/anonymous?hl=en.

YouTube

We use the provider YouTube, among others, for the integration of videos. YouTube is operated by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. YouTube videos are all integrated into “extended data protection mode,” i.e., no data about users is transferred to YouTube if they do not play the videos. Only when a user plays the videos will the following data be transmitted: We have no influence on this data transfer. When you access the web pages of our website that have such a plugin – for example, our media library – a connection to the YouTube servers is established, and the plugin is displayed. This tells the YouTube server which of our web pages you have visited. If you are logged in to YouTube as a member, YouTube assigns this information to your personal user account. When you use the plugin, e.g. by clicking the start button of a video, this information is also assigned to your user account. You can prevent this assignment by logging out of your YouTube user account, and other Google user accounts before using our website and deleting the corresponding cookies from the companies.

Further information on data processing and notes on data protection by YouTube (Google) can be found at https://policies.google.com/privacy?hl=en&gl=en.

The use of YouTube is necessary to optimize our offer in accordance with Art. 6 para. 1 lit. f GDPR.

C. Applications for job advertisements

If you apply for a job with us by post or electronically, the following personal data will be stored:

  1. Contact details
  2. Your application documents via data transmission or mail and the personal data provided therein
  3. Occupation/field of study
  4. Work experience
  5. Qualifications/experience and languages

The application data is collected, sent by e-mail to our HR department and stored on our server. The data is processed exclusively for the purpose of processing the application. The retention period for application documents is approx. 3 months, by which time we will delete this data.

Please note that we also advertise vacancies on third-party portals. Data may be collected and processed by the respective portal. For further information in this regard, please contact the respective portal.

D. Contact

You can contact us electronically by e-mail, chat or using one of the contact forms on the website. It is also possible to make an appointment online before contacting us.

For customer communication via email and our contact forms, we use the services of third-party providers BREVO, Sendinblue GmbH, Köpenicker Straße 126, 10179 Berlin and the Freshdesk service, an offer from Freshworks Inc. 2950 S. Delaware Street Suite 201 San Mateo, CA 94403, USA. The data provided when contacting us will be transferred to this company as part of order processing in accordance with Art. 28 para. 3 sentence 1 GDPR, i.e. this data will not be used by the companies to write to you directly or to pass the data on to third parties. If you do not agree to your data being processed in the external system of BREVO, Sendinblue and Freshdesk, we offer you alternative contact options for submitting service requests by telephone or post. If Freshdesk is used, the processed data may be transferred to servers in the USA and processed there. Freshworks relies on standard contractual clauses approved by the EU Commission for the transfer as an assurance that a level of data protection comparable to that in the EU is guaranteed.

1. Contact by e-mail

If you send us an email and are interested in our content or have already concluded a contract with us, the legal basis for data processing is Art. 6 para. 1 lit. b GDPR. We process the data that you send to us by email and that is required for communication. With the exception of our software provider for customer communication, the data will not be passed on to third parties. We will delete this data when it is no longer required for the respective purpose.

2. Contact by chat

Our website uses Freshchat, a live chat software from Freshworks Inc, 2950 S. Delaware Street, Suite 201, San Mateo, CA 94403, USA.

The data is processed in accordance with Art. 6 GDPR para. 1 lit. b GDPR for the purpose of fulfilling our contractual and pre-contractual obligations.

Freshchat shows the user of our website whether one of our employees is currently online in order to provide an immediate response. This is an optional option and you can also contact us by email, form or telephone instead. When using the chat, the IP address and the MAXQDA website or page of the self-service portal visited are also recorded. An e-mail is saved if the customer enters it for the purpose of replying.

Freshchat uses cookies. The information generated by the cookies about the use of our website is transmitted to a FreshChat server and stored there. Chats carried out and, if applicable, the user name voluntarily entered and definable by the user are logged and stored.

You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website.

With regard to data transfer to the USA, we would like to point out that Google is a company based in the United States. The European Union has issued an adequacy decision (EU-U.S. Data Privacy Framework) that regulates the transfer of personal data to the USA. Freshworks has undertaken to comply with the data protection provisions of the U.S. Data Privacy Framework and has been certified accordingly. Further information on data processing by Freshworks can be found in Freshworks’ privacy policy at https://www.freshworks.com/security/.

We offer an AI-controlled chatbot tool on our website. The chatbot enables our customers to make inquiries that the AI automatically answers. For this purpose, we use the service of Wonderchat Private Limited, Singapore, 7 Temasek Boulevard #12-07 Suntec City Tower One, 038987 Singapore. We comply with the data protection regulations and ensure that all personal data processed in the context of the use of Wonderchat is in accordance with our privacy policy and Wonderchat’s terms of use, which can be viewed here: https://wonderchat.io/terms-of-service.

Nevertheless, we have concluded a contract with Wonderchat for the processing of data on behalf of Wonderchat. The data is transmitted to Wonderchat in encrypted form and is hosted in the EU.

3. Contact by form

We offer you the opportunity to contact us using various forms, depending on the reason for your request. We process the data that you enter in the form and send to us only for the respective purpose of contacting you.

If you use one of our contact forms and are interested in our content or have already concluded a contract with us, the legal basis for data processing is Art. 6 para. 1 lit. b GDPR. The data will be processed exclusively for the purpose of processing your request and deleted if you do not have or conclude a contract with us and the purpose of contacting us no longer exists.

In the case of participation in a competition, application for grants, interest as a reseller or participation in the photo competition, the basis for data processing is our legitimate interest in accordance with Art. 6 para. 1 lit. f GDPR.

If you use our self-service portal (provided by Freshworks Inc, in the Freshdesk product, 2950 S. Delaware Street, Suite 201, San Mateo, CA 94403, USA) or submit a support ticket, we process the data you provide in order to process your request. The storage includes in particular your first and last name, your e-mail address, your time zone and technical information such as operating system, browser and browser version. If you leave comments on our Q&A articles, your first name, surname and e-mail address will also be processed.

By default, VERBI does not have access to your project data. This data is only stored on your computer.

For the processing of certain support cases that cannot be solved without access to your project data, we ask you to provide us with your project data.

This data is transmitted via a secure, specially operated web service. The data will be stored on an FTP server for a maximum of three months and will be completely deleted once your support case has been completed. Your project data will only be used to resolve your request and will not be processed for other purposes.

As part of your support requests, you can provide us with support zip files that contain additional technical information required for troubleshooting.

In certain cases where a detailed error analysis is necessary, we ask you to record your screen with the Screendesk tool from the company Screendesk SAS,7 allée du long,26500 Bourg-les-Valence, France. This recording will allow us to better understand the error in the use of MAXQDA. The recordings made are stored by our service provider Screendesk for a period of 30 days and then deleted. Further information on data processing by Screendesk can be found in Screendesk’s privacy policy.

4. Contact with online appointment booking

We use the Microsoft Bookings service (part of Microsoft Office 365) provided by Microsoft Ireland Operations Limited, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18 D18 P521 (hereinafter referred to as “Microsoft”) to book appointments online. The software can be used to book a telephone appointment and video chat with one of our employees.

The connection to the service and thus the processing of your data only takes place when you access the online booking function via a link or button on our website, in an email or in the newsletter. To make an appointment, your entries in the appointment booking form are transmitted to Microsoft. Further information on how your data is handled can be found in Microsoft’s privacy policy at https://www.microsoft.com/en-us/privacy/privacystatement.

The legal basis for the processing of your data in relation to the “Microsoft Bookings” service is the implementation of pre-contractual measures or the fulfillment of a contract, Art. 6 para. 1 lit. b GDPR.

You are not obliged to use Microsoft Bookings to make an appointment. If you do not wish to use the service, please use another of the contact options offered to make an appointment.

5. Passing on computer names in support cases

As part of support services and license management tasks, it may be necessary to pass on computer names to the respective license holder or their administrators. This transmission is used to identify and manage licensed devices and to resolve technical problems.

The processing is carried out on the basis of Art. 6 para. 1 lit. b GDPR, as it is necessary for the fulfillment of contractual obligations. In addition, it is in our legitimate interest pursuant to Art. 6 para. 1 lit. f GDPR to ensure efficient license management and technical support.

We would like to point out that license holders are obliged to inform the users concerned about this data processing.

6. Improvement of customer support, anonymization, artificial intelligence

We are constantly striving to improve our customer support. To this end, we process contact requests and customer communications.

We anonymize certain contact requests and customer communications to improve our customer support. Anonymized data is data that can no longer be used to identify you personally. The legal basis for the anonymization of data is Art. 6 para. 1 sentence 1 lit. f GDPR. We have a legitimate interest in generating anonymized data in order to use the anonymized data to improve our service quality in our and your interest.

In some cases, customer inquiries are forwarded to service providers who operate an artificial intelligence system. We use OpenAI Ireland Ltd, 1st Floor, The Liffey Trust Centre, 117-126 Sheriff Street Upper, Dublin 1, D01 YC43, Ireland as a service provider. Forwarding to the service provider takes place in particular to generate a draft response. The legal basis for the automated generation of a response is Art. 6 para. 1 lit. f GDPR. We pursue the legitimate interest of improving our customer support by supporting our support staff with artificial intelligence for quality assurance and acceleration. The legal basis for the transfer to a service provider is Art. 28 GDPR in conjunction with the order processing contract.

E. Newsletter

In our newsletter, we regularly inform you about new products, functions, updates, special promotions, training courses and other events. To subscribe to our newsletter, we only need your e-mail address and your first and last name. We do not collect any other data. This data is used exclusively for sending our newsletter.

After submitting the registration form, you will receive a confirmation e-mail from us. The newsletter subscription only becomes effective once you have clicked on the link in the confirmation e-mail (“double opt-in”).

We use Sendinblue, a service provided by BREVO, Sendinblue GmbH, Köpenicker Straße 126, 10179 Berlin, Germany, to send the newsletter. The above-mentioned data is transferred to this company as part of order processing in accordance with Art. 28 para. 3 sentence 1 GDPR, i.e. this data is not used by the company to write to you directly or to pass the data on to third parties.

BREVO, Sendinblue provides analysis tools that make it possible to evaluate the success of the newsletter mailing. In these evaluations, we are only interested in statistical results, e.g. how many subscribers read our newsletters and which links are followed. You can find more information here: https://www.brevo.com/information-for-email-recipients/.

The legal basis for the transmission of your data to BREVO, Sendinblue is your express consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR. You can unsubscribe from the newsletter and thus revoke your consent to data processing at any time, either by using the link provided in the newsletter, by sending an email to cs@maxda.com, or by clicking on thiscs@maxda.com or via this link: unscribe from this newsletter.

F. Customer management system / customer administration

We use the CRM system of the provider BREVO, Sendinblue GmbH, Köpenicker Straße 126, 10179 Berlin, Germany, based on the permission to process contract data pursuant to Art. 6 para. 1 lit. b) and our legitimate interest in efficient customer management pursuant to Art. 6 para. 1 lit. f GDPR. Here we store all data that you have transmitted to us for the initiation or conclusion of a contract. The provider also allows us to analyze this data statically and historically. We store this data for as long as we need it to process the contract or as long as we are legally required to store it.

The data you enter will be stored on the servers of BREVO, Sendinblue in Germany. BREVO, Sendinblue is a German, certified provider that has been selected in accordance with the requirements of the General Data Protection Regulation and the Federal Data Protection Act.

We have concluded an order processing agreement with BREVO, Sendinblue, according to which they will only process your data in accordance with our instructions. They must be protected and not passed on to third parties.

For more information, please visit https://www.brevo.com/legal/privacypolicy/.

G. Use of a trial version

If you apply for the free trial version via the form, we will use your data to provide you with the necessary information, to ask about your experience with the software and to introduce you to MAXQDA and the features of the software. The following data will be processed:

  • Contact details (name, e-mail)

Your data will be deleted at the end of the test phase if you do not become a customer. We use this data as part of the trial version usage contract, Art. 6 para. 1 lit. b GDPR.

We use the “reCAPTCHA” service as part of the form for the test version to ensure the security of our website and to prevent unwanted, automated access in the form of spam or similar. This is a service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. In addition to your IP address, Google may also collect other information necessary to provide and guarantee of this service. The legal basis is Art. 6 para. 1 lit. f) GDPR. An adequate level of data protection is ensured by the use of standard contractual clauses of the EU Commission within the meaning of Art. 46 para. 2 lit. c) GDPR. Google offers further information on the general handling of your user data at https://policies.google.com/privacy?hl=en.

H. Free offer of digital content

In order to provide you with our downloadable content (books and guides), we collect the following personal data from you:

  • Contact details (name, e-mail)

This data is collected to send you the requested content in a personalized manner. Legal basis: Art. 6 para. 1 lit. b GDPR.

I. Online Store

When you visit the online store or order products and services from VERBI, you leave the VERBI website and go to the website of our reseller cleverbridge GmbH. All services, orders and inquiries on this page, i.e. in the “store”, are subject to the data protection declaration of cleverbridge GmbH.

J. Subscription Manager

Customers who have purchased an annual, three-year or five-year subscription via our online store have the option of managing their subscription via the subscription manager. This is an online service provided by VERBI GmbH. When using this service, the user’s first and last name, e-mail address and IP address are stored.

K. Use of the user forum

We offer a user forum. The forum in the self-service portal is provided by Freshdesk, 950 S. Delaware Street, Suite 201, San Mateo, CA 94403, USA, and is used for the exchange of information and solutions between users. You must register to actively use it. The data you provide will only be used for the operation of the forum and will not be passed on to third parties. The basis for the storage of your data is the conclusion of the user contract, Art. 6 para. 1 lit. b GDPR. It is possible to delete your user account at any time and thus object to and remove the data processing.

When using the forum, we would like to point out that the information you provide, such as your first name and surname, is visible to everyone.

To ensure the protection of your personal data and compliance with data protection regulations, we ask you not to share any screenshots that contain personal, private or sensitive data. This includes in particular information such as names, addresses, telephone numbers, e-mail addresses, project or company data and other confidential content. Should it nevertheless be necessary to share such data, please anonymize or pseudonymize it carefully in advance. Sensitive screenshots or documents should only be submitted via our secure ticket form, as this is specially designed to transfer your data securely.

L. Registration for meetings/conferences

If you register for an event organized by us, we will process the data you provide exclusively for the purpose of organizing and holding the event.

We use the Zoom service, which is provided by Zoom Video Communications, Inc, 55 Almaden Blvd, Suite 600, San Jose, CA 95113, USA, for the technical handling of the event. You can view Zoom’s privacy policy at the following link: https://www.zoom.com/en/trust/privacy/

The data is processed based on Art. 6 para. 1 lit. b GDPR (fulfillment of contract), as the provision of the data is necessary for the execution of the event.

Your data will be used exclusively in the context of the event and will not be used for other purposes. We ensure that the transmission and processing of the data is carried out in accordance with the applicable data protection regulations, in particular, the GDPR.

M. Processing in third countries in general

Unless otherwise stated, the processing of your personal data in countries outside the European Union (EU) or the European Economic Area (EEA) is carried out exclusively on the basis of the legal requirements pursuant to Art. 44 GDPR. This is only the case if there is either an adequacy decision by the European Commission (Art. 45 GDPR) and/or suitable guarantees (Art. 46 GDPR) are in place.

N. General storage period

In general, personal data is only stored for as long as is necessary to fulfill the purpose of data collection or to comply with the respective statutory retention period. The data will be deleted once the purpose no longer applies, or the period has expired.

O. Data subject rights

Insofar as we have processed personal data from you, you are a data subject within the meaning of the GDPR and you are entitled to the following rights:

  1. Art. 15 GDPR – You can request information about your personal data processed by us. In particular, you can request information about the processing purposes, the category of personal data, the categories of recipients to whom your data has been or will be disclosed, the planned storage period, the existence of a right to rectification, erasure, restriction of processing or objection, the existence of a right of complaint, the origin of your data if it has not been collected by us, as well as the existence of automated decision-making including profiling and, if applicable, meaningful information about its details.
  2. Art. 16 GDPR – You can immediately request the correction of inaccurate or incomplete personal data stored by us.
  3. Art. 17 GDPR – You may request the erasure of your personal data stored by us, unless the processing is necessary for the exercise of the right to freedom of expression and information, for compliance with a legal obligation, for reasons of public interest or for the establishment, exercise or defense of legal claims.
  4. Art. 18 GDPR – You can request the restriction of the processing of your personal data,
    • • as far as the correctness of the data is disputed by you,
    • • insofar as the processing is unlawful, but you object to its deletion and we no longer require the data, but you need it for the assertion, exercise or defence of legal claims
    • • or insofar as you have objected to the processing in accordance with Art. 21 GDPR.
  5. Art. 20 GDPR – You may receive your personal data that you have provided to us in a structured, common and machine-readable format or request that it be transferred to another controller.
  6. Art. 7 (3) GDPR – You can revoke your consent once given to us at any time. This has the consequence that we may no longer continue the data processing based on this consent for the future.
  7. Art. 77 GDPR – You can complain to a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or workplace or our registered office for this purpose.

P. Right of objection

If your personal data is processed on the basis of legitimate interests pursuant to Art. 6 (1)(1)(f) GDPR, you have the right to object to the processing of your personal data pursuant to Art. 21 GDPR, provided that there are grounds for doing so that arise from your particular situation or the objection is directed against direct advertising. In the latter case, you have a general right of objection, which is implemented by us without specifying a particular situation.

If you would like to make use of your right of revocation or objection, it is sufficient to send an e-mail to the above-mentioned e-mail address.

Q. Final provisions

VERBI reserves the right to adapt this data protection declaration at any time so that it complies with the current legal requirements or in order to implement changes to the services in the data protection declaration, e.g. when introducing new services or changes to the website. The new data protection declaration will then apply for all subsequent visits to our website.